Power is plugged in on both the laptop and the camera.ġ) When I plug the camera to my laptop, it does come up as a removable storage device and I can see the files, even view them. I've also tried this on two laptops that I have, both with same results. I've tried each of the USB ports on the laptop, all with the same results. That seems to be Ok now but i still cant use the software as it cant find any files. I was originally having trouble recognizing the camcorder. I finally had time to play with this again and still have the issue. Have changes to your computer's software, hardware or the operating system since you were last able to transfer movies from your camcorder?.Which operating system do you have on your computer?.What do you see on your camcorder's display?.Does your computer respond at all, when the camcorder is powered on in the playback mode (i.e.With your camcorder connected, as suggested above, and powered on in the playback mode, please provide an answer for each of these questions: We recommend connecting your camcorder's USB cable directly to your computer. When connecting your computer, we recommend against the use of a USB hub.If your computer is a laptop, please ensure that it's running on A.C.These terminals normally have a better signal and more power than USB terminals on the front of your computer.
When connecting your camcorder to your computer, we recommend the following:
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